1. Deposit:  Clients who book 14+ days in advance are required to put a deposit down for services. The deposit is refundable for those who choose to cancel 30+ days in advance. If you choose to cancel less than 30 days out from your booking date(s), the deposit is non-refundable.

 

2. Remaining Balance:  The remaining balance is due 7 days before your booking. If you have multiple dates booked, it is due 7 days before your first date. The remaining balance invoice will be sent to you via email. If you are booking within 2 weeks of your service, the payment is due in full and no balance is necessary.  If you cancel services after you have paid your remaining balance, you will not receive a refund. Cancellations made 48+ hours in advance can bank their payment if client needs to cancel but balance has been paid.

 

3. Cancellation policy: 

- Cancellations made 30+ days in advance will receive a refund on their deposit.
- Cancellations made under 30 days, but before 7 days will not receive their deposit, and will not owe their remaining balance.
- Once the remaining balance is paid or you have paid in full, the sale is final.
- If you need to cancel after the balance is paid and give us a 48 hour notice, we can hold your payment for any future trip.

 

4. Late policy: 

Your date and time slot are secured for you and your party. You are responsible for paying for the full duration of the booking, even if you do not use all of the hours. If you are running late you are responsible for paying for your allotted time slot. ​We have a 5 minute grace period for your end time. If you arrive before 20 minutes into the next hour the charge is $5. Any time over 20 minutes is an additional hour.

 

5. Sickness Policy - Child: If your child is contagious, feverous, or continuously vomiting, the service will need to be canceled. If your child develops a contagion or fever while during the booking, your fairy god-nanny has the right to cancel services and ask you to come back to your child. You will not receive a refund if you have to cancel due to illness, as your sitter reserved her time for your family and cannot book another in your place. If your fairy god-nanny is ill, we will send a replacement for your family. In the highly unlikely event that we cannot find a replacement, you will be refunded for the booking(s). 

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5. Sickness Policy - Nanny: If your nanny is sick on the day of your booking, we will not send her out. We will try our best to find you a replacement nanny. We are usually successful in doing so, but we cannot guarantee a back up. If no back up nanny can be assigned, you will be refunded for that day's service.

 

6. Parking policy: If paid parking is required for your hotel, your fairy god-nanny will send you a receipt for the parking fee to verify the amount, and a reimbursement request will be sent to you by the company to complete the reimbursement. Please note some hotels have high parking fees, so if you would like to add your nanny to your room reservation to get a reduced rate, please let us know. 

 

7. Scheduling Policy: Your date and time slot are secured for you and your party. You are responsible for paying for the full duration of the booking, even if you do not use all of the hours. If you are running late you are responsible for paying for your allotted time slot. 

 

8. Holiday Pricing Policy: If you are booking on the following holidays, an additional $15/hr is applied: Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, NYE. 

 

9. Theme Park Reservations: If the theme park you are attending has a reservation policy, we will make our own reservations to enter that park. In the highly unlikely event that we cannot get a reservation, you will be notified and refunded (mainly applies to Disneyland CA theme parks)

 

10. Tipping Policy: Tips are not required, but greatly appreciated. If you’d like to tip, please give your fairy god-nanny cash or you may ask for her personal Venmo, Cashapp, or other form of payment your fairy god-nanny has. 

 

11. Safe Sleep Policy: ALL fairy god-nannies at Once Upon a Nanny follow AAP safe sleep guidelines for children 12mo and younger, including:

- baby on back

- in a crib/pack n play

- fitted sheet 

- no blankets, pillows, or toys (sleep sacks approved)

- room temperature 68-72 degrees 

We will not put a child to sleep if there is not a safe sleeping area for them to do so. We do allow contact sleeping if there is not a safe space for your child to sleep.