Policies

Deposit

Clients who book 14+ days in advance are required to put a deposit down for services. The deposit is refundable for those who choose to cancel 30+ days in advance. If you choose to cancel less than 30 days out from your booking date(s), the deposit is non-refundable.

Late Relieving Nanny

Your date and time slot are secured for you and your party. You are responsible for paying for the full duration of the booking, even if you do not use all of the hours. If you are running late you are responsible for paying for your allotted time slot. We have a 5 minute grace period for your end time. If you arrive before 20 minutes into the next hour the charge is $5. Any time over 20 minutes is an additional hour.

Remaining Balance

The remaining balance is due 7 days before your booking. If you have multiple dates booked, it is due 7 days before your first date. The remaining balance invoice will be sent to you via email. If you are booking within 2 weeks of your service, the payment is due in full and no balance is necessary. If you cancel services after you have paid your remaining balance, you will not receive a refund. Cancellations made 48+ hours in advance can bank their payment if client needs to cancel but balance has been paid.

Sickness - Child

If your child is contagious, feverous, or continuously vomiting, the service will need to be canceled. If your child develops a contagion or fever while during the booking, your fairy god-nanny has the right to cancel services and ask you to come back to your child. You will not receive a refund if you must cancel due to illness, as your nanny reserved her time for your family and cannot book another in your place.

Cancellation

Cancellations made 30+ days in advance will receive a refund on their deposit.
Cancellations made under 30 days, but before 7 days will not receive their deposit, and will not owe their remaining balance.
Once the remaining balance is paid or you have paid in full, the sale is final.
If you need to cancel after the balance is paid and give us a 48 hour notice, we can hold your payment for any future trip.

Sickness - Nanny

If your nanny is sick on the day of your booking, we will not send her out. We will try our best to find you a replacement nanny. We are usually successful in doing so, but we cannot guarantee a back up. If no back up nanny can be assigned, you will be refunded for that day's service.

Parking

You are required to pay your nanny's parking fee for your resort or theme park location. Please note that you do not need to pay for parking at the following locations:

Florida: All 4 Walt Disney World Theme Parks, Water Parks, Disney Springs, and Universal Orlando (excluding Epic Universe)

Paying for nanny parking is required for all other locations in Florida and California

Scheduling

Holiday Pricing

If you are booking on the following holidays, an additional $15/hr is applied: Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, NYE.

Theme Park Reservations

If the theme park you are attending has a reservation policy, we will make our own reservations to enter that park. In the highly unlikely event that we cannot get a reservation, you will be notified and refunded (mainly applies to Disneyland CA theme parks).

Tipping

Tips are not required, but greatly appreciated. If you’d like to tip, please give your fairy god-nanny cash or you may ask for her personal Venmo, Cashapp, or other form of payment your fairy god-nanny has.

Safe Sleep

ALL nannies at Once Upon a Nanny follow AAP guidelines for safe sleep guidelines for children 12 months and younger including:

Baby on back
In a crib/pack n play
Fitted sheet
No blankets, pillows, or toys (sleep sacks approved)
Room temperature 68-72 degrees

We will not put a child to sleep if there is not a safe sleeping area to do so. Contact sleeping allowed if there is not a safe sleeping area for your child.