1. Deposit: Clients who book 14+ days in advance are required to put a deposit down for services. The deposit is refundable for those who choose to cancel 30+ days in advance. If you choose to cancel less than 30 days out from your booking date(s), the deposit is not refundable.

 

2. Remaining Balance: The remaining balance is due 7 days prior to your booking date(s). Please send your remaining balance on whichever payment method you had paid your deposit with, and send Miss Cyan an email so that she can confirm she has received. Miss Cyan will send a payment request for the remaining balance 7 days prior to your booking date(s) if the balance has not been paid. 

 

3. Cancellation policy: You have 30+ days to cancel and receive a refund on your deposit. All other booking date(s) less than 30 days out will not receive a refund if client chooses to cancel. 

 

4. Late policy: If you are 15+ minutes late for the end of your booking time, an additional hour will be charged. If you may want to extend your time day-of, please ask your fairy god-nanny at the beginning of the service to see if she is able to do so. If you’d like to extend your time and she is able to do so, we will send you a payment request for the additional hour(s).

 

5. Sickness Policy: If your child is contagious, feverous, or continuously vomiting, the service will need to be canceled. If your child develops a contagion or fever while during the booking, your fairy god-nanny has the right to cancel services and ask you to come back to your child. You will not receive a refund if you have to cancel due to illness, as your sitter reserved her time for your family and cannot book another in your place. If your fairy god-nanny is ill, we will send a replacement for your family. In the highly unlikely event that we cannot find a replacement, you will be refunded for the booking(s). 

 

6. Parking policy: If paid parking is required for your hotel, your fairy god-nanny will send you a receipt for the parking fee to verify the amount, and a reimbursement request will be sent to you by the company to complete the reimbursement. Please note some hotels have high parking fees, so if you would like to add your sitter to your room reservation to get a reduced rate, please let us know. 

 

7. Scheduling Policy: Your date and time slot are secured for you and your party. You are responsible for paying for the full duration of the booking, even if you do not use all of the hours. If you are running late you are responsible for paying for your allotted time slot. 

 

8. Holiday Pricing Policy: If you are booking on the following holidays, an additional $15/hr is applied: Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, NYE. 

 

9. Theme Park Reservations: If the theme park you are attending has a reservation policy, we will make our own reservations to enter that park. In the highly unlikely event that we cannot get a reservation, you will be notified and refunded. 

 

10. Tipping Policy: Tips are not required, but greatly appreciated. If you’d like to tip, please give your fairy god-nanny cash or ak for her personal venmo, cashapp, or other form of payment she has. 

 

11. Safe Sleep Policy: ALL fairy god-nannies at Once Upon a Nanny follow AAP safe sleep guidelines for children 12mo and younger, including:

- baby on back

- in a crib/pack n play

- fitted sheet 

- no blankets, pillows, or toys (sleep sacks approved)

- room temperature 68-72 degrees 

We will not put a child to sleep if there is not a safe sleeping area for them to do so. We do allow contact sleeping if there is not a safe space for your child to sleep.