Policies

deposita deposit of half of the total amount of hours is required to finalize the booking process. This can be sent via Venmo or Zelle, which will be provided upon booking. The remaining balance will be due on the first day of meet up.

cancellationCancellations made 30 days or more in advance of the booking date will receive a full refund of the deposit. Cancellations made less than 30 days of the booking date will not receive their deposit. Bookings over 15 hours will not receive their deposit no matter when they cancel.

YOUR DATE AND TIME SLOTSince we get multiple requests for bookings, your date and time slot are secured for you and your party. You are responsible for paying for the full duration of the booking, even if you do not use all of the hours. If you are running late you are responsible for paying for your allotted time slot. Any time that goes 15+ minutes into the next hour you are responsible for paying for.

FEES: You are required to pay for any fees that come along with your desired service. This includes: resort parking, ticketed events such as Disney’s holiday parties and Universal Halloween Horror Nights, if you offer to purchase your nanny a meal, etc. You are not required to purchase meals/snacks for your fairy god-nanny, however especially if you are booking for longer days it would be greatly appreciated. 

Theme Park Reservations:  For WDW, due to the reservation system we cannot guarantee park reservations. Annual Passholders can make up to 3 reservations, and we get multiple bookings a week. We will try our hardest to get a park reservation (which we usually are successful in) as we complete bookings. If we cannot get a park reservation, we will refund you your deposit via original method of payment. 

Extra Time/Holiday Hours: If you’d like extra time, you are more than welcome to ask your fairy god-nanny. Our nannies may have other obligations and have the right to refuse. If you’d like extra time it is best to email cyan@onceuponananny.com and secure the extra hours. Holiday availability is upon request. There is a $10/hr up-charge when booking on a holiday. 

By using our services you are agreeing to all of our policies and procedures.